Cooling Off
Step One of the Win/Win Guidelines is Cooling Off
Cooling off is a way to "calm down" when a person gets upset over a conflict. There are many ways to "cool off."
Here is one example:
Jack and Finley were playing with their toys. Suddenly, Finley took Jack’s toy, and Jack was very angry. He wanted to yell at Finley, but then he remembered what the first step of the win-win guidelines is. Jack decided to step away and cool off, and then talk to Finley. When he came back and was calm, he and Finley were able to solve their problem easily.